15 Days Refund Policy

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Returned within 15 days of delivery
• Item must be unused and in original condition
• Original packaging must be intact
• All tags and labels must be attached
• Invoice/receipt must be included

2. Non-Returnable Items

The following items cannot be returned:

• Items damaged due to misuse
• Items without original packaging
• Items returned after 15 days
• Items marked as "Final Sale"

3. How to Return

Step 1: Contact our support team

• Email: [email protected]
• Provide your Order ID and reason for return

Step 2: Get return approval

• We'll review your request within 24 hours
• You'll receive return instructions via email

Step 3: Ship the item back

• Pack the item securely in original packaging
• Include invoice and all accessories
• Ship to the address provided in return instructions

4. Refund Process

• Inspection: Once we receive your return, we'll inspect the item (2-3 business days)
• Approval: If approved, refund will be initiated
• Processing: Refund will be credited to your original payment method
• Timeline: Refunds typically take 5-7 business days to reflect in your account

5. Shipping Costs

• Defective/Wrong Item: We'll cover return shipping costs
• Change of Mind: Customer is responsible for return shipping
• Free Shipping: Original shipping was free, so no deduction

6. Exchanges

We currently do not offer direct exchanges. If you need a different product:

• Return the original item for a refund
• Place a new order for the desired product

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately with photos of the damage
• We'll arrange for a replacement or full refund
• No need to return the damaged item in most cases
• We'll cover all shipping costs

8. Wrong Item Delivered

If you receive the wrong item:

• Contact us within 48 hours of delivery
• We'll arrange for pickup of the wrong item
• Correct item will be shipped immediately
• No charges for return or re-delivery

9. Cancellation Policy

• Before Shipping: Orders can be cancelled for free
• After Shipping: Follow return process after delivery
• Refund: Full refund if cancelled before shipping

10. Contact for Returns

For any questions about returns or refunds:

• Email: [email protected]
• Address: Sadar Bazaar, near Old Delhi, India
• Response Time: Within 24 hours